I dropped into Plaza Terronal’s MStore and met Julio Quintero, who has assumed the Apple service position that I mentioned in a previous post.
While I was there I inquired in what they could and could not do, as far as service.
Here is what I learned. Apple does not allow any Apple service center in Panama to replace a broken screen in an IOS device. It must be replaced by Apple in the U.S.
I have learned this in the past, having tried to repair an iPhone whose screen had been replaced in David and Apple in the U.S. would not look at it.
With the exception of a broken IOS device screen, they can service all other problems. To be clear, if you have an IOS device and the screen is not broken, but is not recognizing the touch, they can replace the screen and all internals.
They can replace a broken screen on a laptop or iMac. It is strictly the broken IOS device screens where Apple is more restrictive.
I spoke to Julio and asked how he was with English. He said if people spoke slowly and clearly he could understand them. I understand how he feels because, after 13 years living in Panama, I still run into Panamanians that I have a hard time understanding in Spanish and have a hard time understanding my Spanish.
Lucky for me, Lilliam understands me the majority of the time.
Julio is a Chiricano and lives in David. I enjoyed meeting Julio and will introduce him to you via the following photo.
If you are near MStore, drop in and tell Julio you saw him on Chiriquí Chatter. It is good to have authorized Apple service in David!