Tag Archives: Internet

What’s Up With Cable Onda Day 2

Note – Contracted speed is 20 Mpbs,

Looks like nothing has changed in the Internet status. I guess I am going to have to put in a trouble call.

Speed test at 5:10 AM

Speed test at 6:30 – Better, but not what it should be.

Second test.

6:45 –

As a side note, I tried to place a trouble report. I called and was told to press 2 for English, which I did, Press 1 for residential, which I did, and press 2 for technical support.

After waiting a couple minutes, I was connected to a technician who answered in Spanish. Spanish would have been fine, but I said I thought this was supposed to be an English line. I was told uno momento and placed on hold and then disconnected. This is Panama.

I just placed a second call and was immediately connected to an English speaking young lady. She took my client # and checked the status. She came back and said that there is a known problem in the David area and technicians are working on the problem and hope to have the problem solved in the next few hours. Her English was very good and she was very professional.

7:10 –

7:39 – Wow. I could use more of this.

8:00 – Yawn –

9:18 – Not showing much progress. http://www.speedtest.net/my-result/6304547045

10:54 –

I have checked the speed several times over the afternoon and this is the latest test. It appears that CO has resolved their problem.

More on the Technology Front

This post will be 100% on technology. It may not be of interest to you, but I have found that some technology has been absolutely necessary living in Panama and therefore, I keep writing about it.

Internet

Connecting to the Internet is an absolute necessity for me. I could not exist here without it. I am happy to say that the Internet has improved a tremendous amount, since I moved here. A lot has been because I live in David, but a fair amount has been because of upgrades by the Internet Service Providers (ISP) in Panama as a whole.

I routinely have 10 Mbps download speed. While this is minuscule compared to what is normal in the US, if is fine for me and allows multiple rooms to simultaneously be accessing the Internet at the same time. When Lilliam’s family comes to visit, I may have as many as 8 people connected at one time.

Most of my news and entertainment come from the Internet, which will lead me to my next point about KODI.

KODI Continue reading More on the Technology Front

Cable Onda Problems

Over the last year I have periodically had Internet problems. Cable Onda is my provider. I consider Cable Onda the best provider in Panama and it still if hard to get assistance when you have problems.

Sometimes the hardest problem is to get technicians to actually come to the house. They will run remote diagnostics and conclude that all is fine and try to dismiss you.

I have been working with telecommunications longer than most of the technicians have lived, so my tolerance level is a little short.

In the past, most of my problems would manifest themselves as poor internet speed. Usually I would have a high ping and an extremely low speed. Normally it has been because of line damage or system modifications.

This time the problem is harder to diagnose. My monitor software shows internet connectivity for a short period and then it will disconnect for 0 seconds or more and then reconnect. Enough to be very disruptive for most Internet work other than responding to email.

A side problem this time is that I also don’t have land line telephone dial tone. Since they both are on the same CO provided modem, I am thinking that is a possible problem source.

I called CO and they ran diagnostics and said the Internet was fine. It wasn’t. They asked me to disconnect power to the modem and wait 1 1/2 minutes and reconnect. When it came back it was up for 30 seconds and disconnected for 15 seconds and then reconnected. They concluded all was fine.

I told them it wasn’t because the internet was intermittent and I still didn’t have a land line and I wanted someone to come to the house.

The technician said he had a special deal on 20MB service he would like to sign me up for. I told him I didn’t need a higher speed; I needed a reliable connection.

The attendant finally agreed to send a technician on Monday sometime between 7:30 AM and 12:30 PM.

We will see.

To make things worse today, Chiriqui Chatter was down and I had problems contacting my host to report the outage. As of now, CC is back up.

Ping Testing

I don’t know about anyone else, but today has been a strange day on the Internet for streaming. I noticed that Amazon prime’s quality was horrible and the same was true on KODI. KODI might have been a little better because it could buffer more.

I ran speediest.net and I had over 10 Mpbs and a reasonable Ping time.

Interesting enough, I received the following CC Contact Email today on another Ping utility.

Name: Matt Schmitz
Email:
Website: http://www.dotcom-monitor.com
Comment: Hi Chiriqui Chatter,

I was doing some market research on network tools and came across your page on Cable Onda Speed Tests on December 19 here: http://www.chiriquichatter.net/blog/2014/12/19/cable-onda-speed-tests-on-december-19/. As an engineer, I have to say that you put together a well-researched, comprehensive list. Nice work!

I’m not sure if you’re aware of this, but Dotcom-Monitor (the company I work for) has an awesome Ping Test where you can instantly test network connectivity from 20+ locations around the world! We send ICMP packets to the host and measure the response time, logging any errors that occur. I don’t know of any other company that offers the same thing… not for free at least. You can try it yourself at: https://www.dotcom-tools.com/ping-test.aspx

Name: Matt Schmitz
Email:
Website: http://www.dotcom-monitor.com
Comment: Hi Chiriqui Chatter,

 

I ran several ping tests to amazon.com and ibm.com and got several. Tonight I am getting nothing but failures as seen in my last test.

Ping monitor

How is everyone else’s Internet today or tonight?

Planet Telecom Announces Expanded Coverage from Volcan Baru

I received a request to post the following:

DAVID, Chiriqui, Panama: July 26, 2014: Planet Telecom is pleased to announce the commissioning of our new internet broadcast site on the peak of Volcan Baru.

This new site will help us provide enhanced coverage to many areas where signal was previously weak or unavailable.
As Panama’s highest peak, Volcan Baru is an ideal site for internet transmission, it has the few obstructions, allowing us to provide clients with fast, reliable service.
The areas that will benefit most from this enhanced coverage include: Boquete, Caldera, Palmira, Poterillos, Cuesta de Piedra, Volcan, Cerro Punta, Boca Chica, and Puerto Armuelles.
By adding this site to our network of tower sites across Chiriqui, we will be able to serve more clients in “hard to reach” areas.

About Planet Telecom: Since 2009 Planet Telecom has been providing reliable, high quality, high speed internet service in the province of Chiriqui, Panama. In addition, Planet Telecom provides networking services, security and video surveillance systems as well as cell phone signal boosters.

For additional information, please check out our website: www.ptpanama.com, email at sales@ptpanama.com or call us at 777-9200

Situation at Cable & Wireless

I received the following email which may be of interest to C&W users.

Don,
Just want to inform you of a situation I recently had with Cable & Wireless – don’t know if it will be something you want to share on Chiriqui Chatter.

Last year I received a call offering to upgrade my internet speed from the current plan of 2 megas to 5 megas. This was an offer from the Call Center. I agreed to upgrade and the order was processed September 2013 and I’ve been paying for that service since then. Just last week, I called to inform C&W that I was just receiving (on a good day) 2 megas. I was informed that just 2 megas was all that was available in my area. They said I would have to go into the office and speak to a representative.

Once in the office, I asked how it was possible that I was offered a service that is NOT available in my area. The C&W rep said their records show the upgrade in service was not done in the C&W office but handled by the Call Center. I told her they represented C&W so I didn’t see the difference.

OK, what about the amount I’d been paying since September. They said they could immediately credit three months but would have to put in a claim for investigation of the balance. I was notified within a couple of days that they would issue full credit for the difference which ended up being $61.26!

I guess my point in telling you this story is to have C&W customers check their bills and be sure that what they are paying for they are actually receiving. Better yet do not accept offers from the Call Center. It’s better to go into the office and find out what’s available in your area.

Earlier in the year I also got received another offer from the Call Center for tv digital which is NOT offered in my area. I told the C&W representative that I felt they had some responsibility for the calls being made on their behalf but she didn’t see it that way. I also stated that I expected I was NOT the only one with this problem.

My situation was resolved favorably but want to put out the info for others that might be in the same situation.

Norma