This is a warning as to how DQ’s cash register system works. The other day we stopped into DQ. There were three of us and when we ordered, the cashier was told that two were jubilados and wished their discount.
Nothing was said. When the bill was presented, I asked if the cashier remembered the discount and was told yes.
When I went to the table I looked and only one discount was given. I went back and told the cashier that she had only given one discount. She called the manager.
He began by telling me in fast food restaurants they give less discount than other restaurants. I told him I understood and that the discount was 15%. I showed him the receipt. Then he said their system was only set up to deliver one discount per receipt.
He told me that if 10 people were on the ticket or only one was on the ticket, both would receive the same discount.
Normally, I would ignore asking for a discount, but with U.S. franchised operations, I ask, because the discount is built in to their business model.
Lets look at the difference. Assume 10 jubilados went to DQ and one person picked up the tab for all. Lets also assume that each one had a $4.00 order.
The discount for one would be 60 cents. For ten people that would be $6.00. The company pocketed $5.40 (as in stole from the clients).
If you want the discount, that the law allows, you have to request all bills to be separate.
I told the manager that the problem with his particular store was that when the cashier was told that two wanted discounts, she should have rung them up separately. Instead she said nothing. Possibly due to her training.
To me this is a matter of ethics and it appears that DQ has been found lacking.
