The other day I wrote that we need to recognize good service. Following that I received the following email.
Reminder, you referred me to EP Furniture. The attached letter speaks for itself. Hope you can post it on CC, below is body you can copy/paste.
15 junio 2015
Lic. Alexis Ortega
ACODECO Director, Chiriquí Province
I am sure that nearly all of your work is handling consumer complaints. My issue is the opposite — I wish to register a vendor compliment.
Last October, I purchased a dining table and two chairs from EP Furniture in David. Then shipped them to my home in Isla Bocas.
In April, I observed that one chair was severely damaged, coming apart at wood joints.
This type damage could only be the result of a factory defect, not from use or shipping. Checking my receipt, I read that my 3-month Guarantee had ended months before.
This chair being part of a 3-piece set, I had to have a matching replacement. In May, I went to EP in David to plead my case in words and photos, hoping to at least get a replacement at cost.
Sra, Marisol Somoza De Mat, EP General Administrator in David, unhesitatingly offered that she would happily replace the chair. For free! A few days ago, we exchanged chairs; my replacement chair is in perfect condition.
I am not a big, repeat customer of EP. This small purchase was my first. The only incentive Sra. Marisol’s had to serve me, long after any contract obligation, was her willingness to do the right thing. Such outstanding character notes recognition.
Sra. Marisol and EP have earned my personal appreciation and continuing loyalty. I hope my experience encourages you also to patronize EP.