Cable Onda came out yesterday, two days ahead of schedule. The technician did not object in replacing the modem after he watched the Internet monitor. His first replacement was a dud and he had to go to the truck to get another.
The second was a brand new, never been used modem. It is the same model I have used for several months and one that CO installs with most, if not all, of their high speed installations (above 6 Mbps). It is an ARRIS TM822G.
People with simple installations, modem direct to PC or to a PC via a switch, should never see a problem.
People with their modem connected to a router may have some problems especially if it is a Wi-Fi router providing Wi-Fi for your house.
If you don’t have a network monitor capability, you may not even know you have problems. It might just look like slow response time, inability to use streaming, or you might not even see it.
If your primarily use of the Internet is to surf or respond to email, it may be a hidden problem.
I have Two Apple Routers connected by Ethernet, with the second configured as a bridge so the I use the same Wi-Fi network all over my house and my devices just choose the stronger signal.
The configuration is as follows:
ARRIS 822G modem –> Apple AirPort Extreme -> Apple Airport Time Capsule.
With yesterday’s exchange of modems, and further tests on the routers, I can now conclude that all cables, and hardware are good and the problem must lie in the configuration of my I house network.
The technicians coming to the house or answering the help desk will probably not be able to solve the problem.
The help desk will ask you to bypass your router and connect your PC directly to their modem. That proves that from their service area to your modem, all is well. That is as far as they can solve the problem. They will likely think that the problem is with your router or wifi device.
They may tell you to disconnect the power to their modem and to remove the battery, and depending on the nature of the problem, that may solve the problem temporally. For some it may completely solve the problem.
I have reset all routers, reset the modem, powered it off for 45 minutes still have the problem. I am stumped and out of ideas.
Tomorrow, I have an Apple technician coming to the house to observe the problem. Hopefully he will be able to talk to Apple in Panama City and in the U.S. and get another approach to try to solve the problem.
I don’t believe the problem is because of Apple hardware and believe others using routers from other manufacturers, may also have problems. It would be difficult to see this if you don’t have some software monitoring the internet connection between your modem and router. Apple’s AirPort Utility does this.
If you are in Panama, running Apple devices and Apple routers connected to Cable Onda (and specifically an ARRIS 822 router), it might be worth watching the Apple AirPort utility and see if you are having intermittent internet loss.
If you have had this problem and solved it, I would like to understand your solution. If you are having a similar problem with this modem and a non-Apple router, I would like to know it.
I can’t believe I am the only one having this problem.
As a side note, Cable Onda is also returning tomorrow because I don’t have phone service today.