Category Archives: Apple

Cable Onda Problems – Learning More

Cable Onda came out yesterday, two days ahead of schedule. The technician did not object in replacing the modem after he watched the Internet monitor. His first replacement was a dud and he had to go to the truck to get another.

The second was a brand new, never been used modem. It is the same model I have used for several months and one that CO installs with most, if not all, of their high speed installations (above 6 Mbps). It is an ARRIS TM822G.

People with simple installations, modem direct to PC or to a PC via a switch, should never see a problem.

People with their modem connected to a router may have some problems especially if it is a Wi-Fi router providing Wi-Fi for your house.

If you don’t have a network monitor capability, you may not even know you have problems. It might just look like slow response time, inability to use streaming, or you might not even see it.

If your primarily use of the Internet is to surf or respond to email, it may be a hidden problem.

I have Two Apple Routers connected by Ethernet, with the second configured as a bridge so the I use the same Wi-Fi network all over my house and my devices just choose the stronger signal.

The configuration is as follows:

ARRIS 822G modem –> Apple AirPort Extreme -> Apple Airport Time Capsule.

With yesterday’s exchange of modems, and further tests on the routers, I can now conclude that all cables, and hardware are good and the problem must lie in the configuration of my I house network.

The technicians coming to the house or answering the help desk will probably not be able to solve the problem.

The help desk will ask you to bypass your router and connect your PC directly to their modem. That proves that from their service area to your modem, all is well. That is as far as they can solve the problem. They will likely think that the problem is with your router or wifi device.

They may tell you to disconnect the power to their modem and to remove the battery, and depending on the nature of the problem, that may solve the problem temporally. For some it may completely solve the problem.

I have reset all routers, reset the modem, powered it off for 45 minutes still have the problem. I am stumped and out of ideas.

Tomorrow, I have an Apple technician coming to the house to observe the problem. Hopefully he will be able to talk to Apple in Panama City and in the U.S. and get another approach to try to solve the problem.

I don’t believe the problem is because of Apple hardware and believe others using routers from other manufacturers, may also have problems. It would be difficult to see this if you don’t have some software monitoring the internet connection between your modem and router. Apple’s AirPort Utility does this.

If you are in Panama, running Apple devices and Apple routers connected to Cable Onda (and specifically an ARRIS 822 router), it might be worth watching the Apple AirPort utility and see if you are having intermittent internet loss.

If you have had this problem and solved it, I would like to understand your solution. If you are having a similar problem with this modem and a non-Apple router, I would like to know it.

I can’t believe I am the only one having this problem.

As a side note, Cable Onda is also returning tomorrow because I don’t have phone service today.

MStore Offer

I received the following request to post.

Don i don’t know if you would like to post this offer in your blog:

Get a $100.00 MStore Gift Card with the purchase of any Mac Computer. Offer only valid at our Plaza Terronal Store in David, Chiriqui from 12pm December 22 – December 24, 2015 when purchasing a MacBook, MacBook Air, MacBook Pro, Mac mini, iMac or Mac Pro. Must present this ad to receive Gift Card. One Gift Card per client. We have 10 Gift Cards available for this offer.
If you should have any questions please do not hesitate to contact me.

Saludos,

Rogelio E. Chiari Brin
Grupo Mac Store
Marketing
www.macstore.com.pa
Tel. +507-305-5750

Moving From or To the Dark Side

I guess it all started when I bought the Premier Smart TV Box. That was really my first Android experience. I have never been a Google fan and therefore not an Android fan.

However, I am a fan of Linux and even though Android is Google’s version of Linux, I wanted to learn more.

My primary reason for buying the Premier Smart TV box was to play with KODI and experiment with Android. When I saw KODI’s benefits, I started looking for other devices to run KODI and that took me to the Amazon Fire Stick along with other manufacturer’s Android boxes.

The Amazon Fire Stick runs Android with Amazon’s user interface on it. For $39 a pop, I was hooked on an another Android product. It was as fast as an Apple TV and could run everything the Apple TV could plus Amazon Prime too. In addition, I could install KODI on it.

I have never considered buying an Android cell phone, but I had a friend come over with a new Nexus phone he had purchased. It was a beautiful phone. I decided to update myself on the current Android cell phones, just for fun. You know, just an academic exercise, no intention to do anything except learn something new. Continue reading Moving From or To the Dark Side

Magic Jack Problem Fixed on El Capitan

You may remember that I wrote that Magic Jack was not working on El Capitan. I finally got around to contacting the MJ chat service center today and got instructions on how to fix it. They told me to put the following link into my browser and download the file.

http://upgrades.magicjack.com/mjupdate.dmg Clicking on this link will download the fix for El Capitan.

When the file downloads, you will find three items. First, a set of instructions that I will include below. Second a MJupdate terminal to execute, which will modify the code in the Magic jack device. Third is a Magic Jack setup program to finish the update.

I just got through executing their instructions and am happy to say that Magic Jack is now working on El Capitan.

The instructions, which are the first part of the download, follows. It will give you an idea of the process to fix the MJ problem. Continue reading Magic Jack Problem Fixed on El Capitan

IPTV and Streaming Hardware in Panama From My Perspective

A lot of this topic has been covered before and can be found by searching for KODI or IPTV or XBMC on this blog.

Today, I want to cover some new hardware that has been announced and the direction I am going.

I have seen a lot of people signing up for a new service provided by Carlos and I wrote him to find out more about what he was providing. I wanted to know the model of the box he was using and pricing.

This what I received.

The name and brand is Avov TvOnline  http://avov.tv/tvonline/  I am selling the Box for $130. Install/setup fee is $75 ( if I have 3 or more scheduled installs) and the programming subscription is $150 per year or $100 for 6 months or $75 for 3 months.

Installation/Setup consists of: Determining the Internet connection (Wifi or Ethernet) and which will be used followed by a speed test. Configuring the Stalker Middleware with the server information and the unit’s Mac ID. Opening the account and activating the subscription. Once all is good and I start the Tutorial on whats included in the subscription which consists of 3 categories, Live Tv channels, Video on Demand Movies (1230 English and Spanish movies from 2012-present) Radio on demand that all run off the private server.

Lastly I set up a few 3rd party apps for additional additional movies, Tv series etc. I show you how to use the Android Mickey hop Market (20 apps and growing) to get these extra goodies like 1Channel, Movie25, Dream, Kodi 15.2. These apps run off the internet and are not associated with our server.

Average Installation/setup/tutorial is 2 hours

All this is necessary to provide my clients a thorough understanding how everything works. Followed by support via e-mail or phone throughout the duration of the subscription.

Continue reading IPTV and Streaming Hardware in Panama From My Perspective

My IPTV Experience in Chiriquí

I am writing this post to give my experiences with IPTV in Chiriqui. I see so many people writing about their magic IPTV box and it being the solution to everyone’s English TV needs. Many are listing prices that seem a little extreme, unless there is something I don’t understand. I am always willing to learn something new.

IPTV stands for Internet Protocal TV and is the distribution of programming over the Internet.

This requires a provider on one end of the connection with the media and a receiver on the user’s end to receive the programing and deliver it to the PC or TV.

The boxes I am familiar with, to receive programming over the Internet, come down to a basic few.

There are Apple TV products that starts at $149 and the previous model that is $69. There is the Roku family of products that run from $35 to $99. There are, what I will call, the generic Android boxes running Google’s Android OS costing generally $40 to $100. And there are branded Android boxes with the best known being Amazon’s Fire family.

All of these provide the capability of receiving programing over the Internet. Many offer services such as NetFlix, Hulu, etc., which require a monthly fee. Since all programming is delivered over the Internet, it requires a high speed Internet connection.

Now let me spend a little time talking about a software product which will receive programing over the internet called KODI (Previously known as XBMC,  X-box Media Center). This is public domain software that is absolutely FREE. KODI can be added to the either the generic android boxes, Amazon devices, PCs of all types and is absolutely FREE. Continue reading My IPTV Experience in Chiriquí

AntiVirus Software is Needed By Everyone

AvastMany years ago Apple promoted its products as being immune to viruses and malware.

Of course this was never true. It was only because Apple had such a small share of the market that it wasn’t a target.

Any operating system is vulnerable to malware and viruses.

On my Mac gear I run AVAST. It does a good job and every morning I get notices when it detects a problem.

I still have people tell me they are going to switch to Mac because they want to move away from computer viruses.

Mac does still have fewer viruses and malware specifically written for it, but it is not immune.

Apple’s September Announcement

I watched the Apple announcement today. I actually watched it on my flat screen. I thought I couldn’t since I couldn’t AirPlay from my laptop, then I remembered, I have a MacMini connected to my flatscreen. Duh.

I will give you my perspective of today’s announcement. The announcement covered new watch models and bands, a new larger iPad, a newer improved iPhone and a new Apple TV.

I still haven’t found a reason to own an Apple watch. I wouldn’t mind having a new watch, but it doesn’t have to be an Apple.

The new iPad has some nice features, but i think it is too big for the average user. It will probable have some new business applications in medicine, research, creative artists, etc., but I see no reason that the average user will chose it over the current models.

The Apple TV has some nice features, but for me in Panama, I didn’t see anything to make me buy one. It did add a lot of new features which will help sales against the current Roku and Amazon Fire streaming devices. It does come with a higher price. It did add a gaming capability that it sadly needed, but nothing I need.

One thing that I couldn’t find in the Apple TV specs is the amount of RAM it comes with. It has a lot of available storage, but the amount of RAM is more important for video streaming. My bet is it is 2 GB, which is what the current Amazon Fire TV has. The storage is important for gamers.

UPDATE: I found that it is 2GB. The same as the Amazon Fire TV.

Like I said in today’s first post, I expect to see a new Amazon Fire TV before Christmas and it might be of more interest to me since it is a more open system for 3rd party applications like KODI.

Now the iPhone is a different story. There were several significant upgrades. I like all that I saw and Lilliam may need to upgrade to my iPhone 6+. 🙂

IOS 9.0 will be a good upgrade.

While I may not sound all that enthused about the current announcements, there is one thing that continues to be missed by many Android and Microsoft advocates. That is total product integration. The smartest thing that Steve Jobs did was to maintain control of hardware and software.

The current upgrades to Windows 10 are good examples. It can be easily upgraded on some hardware and not on other. Same with the Android system. Some manufactures get upgrades and some are stuck with the android system it came with.

I am looking forward to both the IOS upgrade that is close to release as well as the new desktop release.

MStore Inauguration June 4, 2015

A little rain could not keep me away from the inauguration of the Apple MStore in Plaza El Terronal. Lilliam and I arrived around 4:50 PM.

It wound up being a full house. Many people turned out. There was food. There was drink. There was Panama’s Cardinal to bless the business. There were beautiful women. There were plenty Apple products to see. What more could one want.

As a side note I watched the Cardinal demo his iPad for some people. That just goes to show you that Apple is truly God’s chosen technology. 😀

P1000605
Jual Carlos and some of his staff

I took a photo of Juan Carlos Staff, who is responsible for the David store along with several of his staff. All wonderful people and everyone in the store are 100% Chiricanos!

 

I had a great time. Lilliam did as well. She pointed out her choice for a new iPhone. She was even more interested when she heard she could get a trade-in discount by using her old 4S.

P1000612
Karen from Panama City

I got to spend some time speaking with the MStore Panama City technical service manager. It is really nice to have an official Apple service department in David.

It was another successful store inauguration for me. And this is my favorite store. Too bad I don’t have more money.

One of my objectives for the opening was to get at least one photo of me with Karen Jordán who acted as the hostess for this event. Mission accomplished!

Karen Jordán
Karen Jordán

Remember if you stop into the David MStore, tell them you learned about them on Chiriquí Chatter. Not that you need it, but here is a Google Map to the new store.

 

MSTORE Comes To Plaza Terronal

IMG_0558
For those of you living in Chiriquí that have moved away from the Dark Side, I have news of an Apple Store that is coming to Plaza Terronal. Google Map.

One of the workers said it should be around eight more days until the store is ready.

Plaza Terronal already has PanaFoto and MultiMax which sell Apple products, but now there will be a store dedicated to Apple products. I hope they will be carrying the iPhone.

The sign on the window says it is an authorized distributor. I will be interested to know if they are also an authorized service center.
IMG_0559