Situation at Cable & Wireless

I received the following email which may be of interest to C&W users.

Don,
Just want to inform you of a situation I recently had with Cable & Wireless – don’t know if it will be something you want to share on Chiriqui Chatter.

Last year I received a call offering to upgrade my internet speed from the current plan of 2 megas to 5 megas. This was an offer from the Call Center. I agreed to upgrade and the order was processed September 2013 and I’ve been paying for that service since then. Just last week, I called to inform C&W that I was just receiving (on a good day) 2 megas. I was informed that just 2 megas was all that was available in my area. They said I would have to go into the office and speak to a representative.

Once in the office, I asked how it was possible that I was offered a service that is NOT available in my area. The C&W rep said their records show the upgrade in service was not done in the C&W office but handled by the Call Center. I told her they represented C&W so I didn’t see the difference.

OK, what about the amount I’d been paying since September. They said they could immediately credit three months but would have to put in a claim for investigation of the balance. I was notified within a couple of days that they would issue full credit for the difference which ended up being $61.26!

I guess my point in telling you this story is to have C&W customers check their bills and be sure that what they are paying for they are actually receiving. Better yet do not accept offers from the Call Center. It’s better to go into the office and find out what’s available in your area.

Earlier in the year I also got received another offer from the Call Center for tv digital which is NOT offered in my area. I told the C&W representative that I felt they had some responsibility for the calls being made on their behalf but she didn’t see it that way. I also stated that I expected I was NOT the only one with this problem.

My situation was resolved favorably but want to put out the info for others that might be in the same situation.

Norma

Chiriquí Chatter Host Outage

Over the last several days, CC has suffered several periods of down time. As soon as I realize that the site is not up, I submit a trouble ticket. I also post a notification o the CC Status Site to indicate that I am aware of an outage and am working on fixing it.

This morning, when I got up CC was down and my monitor site showed that it had been down for 4 hours at the time I submitted a trouble ticket.

The CC Status site is designed to show the last 24 hours of operation and also acknowledge that the site is down if I am aware of it.

The total outage for July 19 was about 19 hours.

Isolated

As can be seen from the lack of posts, I continue to stay busy.

Most of my time has been related to the stroke victim. I have made multiple trips to his apartment during his therapy sessions. I have had to make multiple trips to purchase medical supplies, food and cleaning items.

I talked to Banco Banistmo several times this week and the latest was this morning. I believe they now have all the documentation they have asked for in addition to the POA that was provided to allow me to pay the victim’s bills with his money. I was told that I should receive an answer next week.

Of course I was told that last week and then was asked to provide more documents this week. The big hurdle is that to withdraw moment from an account, you have to have your signature on the account. The normal procedure is for the owner of the account and the additional person must go to the bank at the same time to provide signatures.

Obviously this is not possible in this case since the victim is confined to bed and his signature hand is the one affected by the stroke. This was the reason the POA was provided with a fingerprint as opposed to a signature.

I will see what next week brings. Continue reading

Are you Lounging On A Beach Somewhere?

No, I am not on a beach sipping margaritas. I know I haven’t posted anything lately, but I assure you, I have been busy. I have several things I would like to post, but haven’t been able to find time to do it.

I have been spending quite a bit of time supporting the stroke victim I wrote about. Thanks to WASE, I can find my way to his house in the dark and even get back.

Tom McCormack was able to deliver the hospital bed. The bed’s electrical plug was damaged and I had to repair it before we could move the patient from the regular bed to the hospital bed.

It took the housekeeper, that is caring for him, Lilliam and I to move him from one bed to the other. He is now able to raise and lower the head and foot of the bed using the electrical controls.

The first therapist quit and I had to find another. I called Tom and Tom’s able assistant, Ruby, had a candidate. It turns out he is the primary physical therapist for the national football (Soccer) team in David. Way to go Ruby!

I was there for today’s therapy session and he knows his stuff. Having him in my contact list is a great addition. Continue reading

A Few Less Marbles

Here it is another July 4th. My how time flies! Like a lot of holidays, it makes me remember times with family, fireworks, picnics etc. and now that I am in Panama it is harder to be with them.

Luckily there is still the Internet and the telephone. Not a replacement for being there in person, but at least they know I am thinking of them.

Several years ago I received an email called “Life Compared to a Thousand Marbles”. I like to repost it every now and then because I think the message it contains is very important.

If you remember it from before, you might still like reading it again as I often do. In the mean time, I think I will go tell Lilliam I love her and appreciate each day we have together. Maybe I can convince her to go out for breakfast.

For the original post, click HERE. Now go have a special day.

Troubles in the Empire

I was reading an article on Microsoft’s Windows 9 called “Windows 9: The empire’s last hope”. I am so happy I made the move from Microsoft and moved to Apple.

I was forced to use Microsoft when I worked because I needed compatibility with the company’s PC products. At that time Microsoft had the best products, so using the same at home and at work made sense. A lot has changed since that time. When Jobs came out with the iPhone and products needed to interact, Apple was the one to have the vision to integrate its entire product line so it all talked to itself.

The last, and probably the best OS I was on was Windows 7. Then I bought an iPhone and liked it so much I wanted an easier way to keep my contacts synced between my desktop and iPhone. That was the beginning of the end of Microsoft for me.

I am happy with all of my Apple products. I have two Mac Mini’s. One is running my security cameras and one is my main desktop. Continue reading

Another Update

Yesterday, Lilliam, I and Natalie visited the stroke victim. I felt that he showed some improvement over the previous visit. I think things will improve more beginning next week as Tom McCormack contacted me and has a hospital bed ready for delivery on Monday. He also has a replacement wheelchair.

While we were there Lilliam checked the patient’s medicine. He was in need of refills and I purchased them at a nearby Romero’s. That was $38.

On a previous visit, I was able to reimburse his landlady for his hospital bill and wheelchair that she had paid. Her expenses were $1,324.32. To this point, I have purchased supplies, medicine and groceries in the amount of $489.

I talked to the stroke victim’s sister last night and she is trying to work through the VA to check on possible benefits. The outcome of that search is still undetermined.

The conversation I had with her last night was interesting. She said she had a conversation with the stroke victim when he lived in Costa Rica and told him he needed to take some action in case of emergency. She told him he needed to make a will and possibly give her a power of attorney in case something happened to him.

He obviously didn’t take her advice. She had reminded him that none of his family would be able to come to Latin America and take care of his final wishes if he were to die.

Maybe her insight will be a good reminder for others reading this post to consider if they are prepared for an unplanned event and what they have or haven’t done.

I would like to say thank you again for all that donated to this stroke victim’s care while he is recovering. At the present, I still have approximately $500 to cover future medicine, physical therapy and doctor visits.

I also would like to thank Tom McCormack for his help. I think the hospital bed will be a big improvement in taking care of the stroke victim.

I want to recognize another blogging friend that donated money. When I first started blogging back in 2003, I met Marie who writes a blog called Disarranging Mine. Her blog is sort of a photo blog, but she sometimes has some commentary on what is going on in her world. Her photos have always interested me as she sees things that many would never see.

It still amazes me how the technological world has made our physical world much smaller. Chirquí Chatter has introduced me to so many friends around the world and it has made my world all that more special.

Thanks to the readers of Chiriquí Chatter