I have completed my taxes. As it turns out it was not Cable Onda that was preventing me from accessing the TaxAct website. It was TaxAct.
I went to Cable Onda and they were kind enough to test and said they could not access it in Panama City. Since I could not access it from Claro, I felt it was a more universal problem.
I finally received the following response from TaxAct.
Dear TaxAct® Customer,
TaxAct takes the security of our customers and their information very seriously. We have industry-standard security protocols in place and are taking additional measures this tax season to further protect our customers.
Accepting returns originating from US-based computers is one example of the extra steps we are taking to protect the security and data integrity of our customers. We are truly sorry that this has impacted you.
Thank you for allowing me to help you today. Please reply back if I can assist further or if you have any additional questions.
You’ll receive a brief email survey for you to provide your feedback of today’s communications. We appreciate you completing the short questionnaire to help us ensure the best service to our customers.
I had to use a VPN to complete my taxes and consider TaxAct’s response a little foolish. However in checking, they were not the only tax software not allowing filing from Panama.
Using VPN software I was able to file my Federal return and will mail my state return today.
Living in Panama always keeps you on your toes, if not from challenges from the Panama government, then from the U.S. Government. If you have tried to open a Panama Banking account you probably know what I mean.