I have spent over 3 days trying to get into taxact.com only to get a message that the site was un-accessible.
I know this time of year that all tax sites are under an increased load, but this is ridiculous. I have tried multiple browsers, cleared all cache, tried it from multiple devices and internet providers and have concluded that the problem is the tax act servers.
For a while, I thought it might be Cable Onda, but tried it from my Claro account and got the same thing.
I hope this gets fixed soon, I would like to get my taxes finished by the the end of the month and a couple other projects finished in March and have the rest of the year for Lilliam and I to do some fun things.
I don’t want to switch from taxact, since I have found it the cheapest way to file, but will change to HR Block if the current access problem doesn’t get solved soon.
I still have some time yes since I haven’t received all of the documents I need for filing, but I like to have a trial version ready that just needs to be modified with current year information.
UPDATE: My daughter could get into taxact.com in the US. With that information, I installed a VPN and can access the site. It just didn’t make sense that a major tax site would be down this long.
I had two other people in David try the site and neither could access the site. Therefore it is outside my house.
Now I don’t know if it is being blocked before leaving Panama or by CO. However I think the problem is bigger than Cable Onda, because I can’t access the site using Claro either.
May have to make a trip to CO and talk to their technicians.