When I returned to the house this morning, there was a Cable Onda truck waiting with a crew of three men. Jose was the one that took control and they set to check all connections at the street, inside the house and above the house where the external street line connected.
As a little background, this house originally had been wired by Cable and Wireless. Jose said the cabling and connections were not the highest of quality. The CO crew made some temporary adjustments, but said they would set up another day to replace the line from the street and the one running to the living room.
Jose and his crew were very meticulous in checking everything. The fact that the old Cable and Wireless wiring could have been a source of problems is understandable and CO setting up a date to replace it is commendable.
The phone is working, I am running at maximum speed on multiple devices with zero Internet disconnections at present. If it were always like this, I would never complain. If every team that came to the house to troubleshoot were as though as this crew, I could not complain either.
Besides thanking Jose and his crew, it is only fitting that I thank the manager of MStore in Plaza Terronal (Juan Carlos Staff) for providing Ariel to come to my house and assist in trouble shooting. I should mention that in a matter of days, the MStore will have its permanent Apple service area staffed.
I would also like to thank Rogelio Chiari, who is Marketing manager for Grupo Mac Store in Panama City, who also provided assistance contacting Cable Onda after reading my blog. www.macstore.com.pa
There are so many pieces that can cause these sorts of problems and sometimes it requires getting several different people talking and I was fortunate to get them all to come together to get my problem solved.
Not to move on to more fun things in 2016!