I had Ariel, from MStore, come out and help diagnose any potential problems with my In-house network. After an hour and a half of repeating everything I had done yesterday, he and I both concluded the problem was not with any of my equipment.
Not only that, but he concluded there was no conflict or possible configuration problem with Cable Onda’s network. He said he would remain on call in case Cable Onda wanted to talk to him.
The ball was now back in Cable Onda’s court. Cable Onda’s technician (Irving M) came at 12:30pm. His first course of action was to replace the modem that CO replaced two days before. Nothing changed. However, I could tell that this technician really knew his stuff.
He concluded that the problem was outside the house and checked my house’s connection at the street and said it was fine. He said he reported this to the office and said another technician would be out in an hour to start checking down the street to who knows where.
I called Cable Onda at 4:30 PM and had to start a new dialog with a new help desk attendant. Of course he looked at his indicators and said it appeared that the Modem connection was fine and was receiving data.
I told him that Irving M should have reported in after leaving my house and told the office that the problem was outside the house. The help desk attendant said that he did see that the modem was dropping signal.
He said he would have another person come out. He said it might be another two days. This is why it is so frustrating trying to get any problem solved. Each person passes the problem to the next and leaves and the record keeping from their service visit may not reflect the status when they leave.
Problem continuing and frustration increasing. Currently I am having trouble keeping a connection long enough to get this post up. It is starting to remind me of the movie Groundhog Day.