Over the last year I have periodically had Internet problems. Cable Onda is my provider. I consider Cable Onda the best provider in Panama and it still if hard to get assistance when you have problems.
Sometimes the hardest problem is to get technicians to actually come to the house. They will run remote diagnostics and conclude that all is fine and try to dismiss you.
I have been working with telecommunications longer than most of the technicians have lived, so my tolerance level is a little short.
In the past, most of my problems would manifest themselves as poor internet speed. Usually I would have a high ping and an extremely low speed. Normally it has been because of line damage or system modifications.
This time the problem is harder to diagnose. My monitor software shows internet connectivity for a short period and then it will disconnect for 0 seconds or more and then reconnect. Enough to be very disruptive for most Internet work other than responding to email.
A side problem this time is that I also don’t have land line telephone dial tone. Since they both are on the same CO provided modem, I am thinking that is a possible problem source.
I called CO and they ran diagnostics and said the Internet was fine. It wasn’t. They asked me to disconnect power to the modem and wait 1 1/2 minutes and reconnect. When it came back it was up for 30 seconds and disconnected for 15 seconds and then reconnected. They concluded all was fine.
I told them it wasn’t because the internet was intermittent and I still didn’t have a land line and I wanted someone to come to the house.
The technician said he had a special deal on 20MB service he would like to sign me up for. I told him I didn’t need a higher speed; I needed a reliable connection.
The attendant finally agreed to send a technician on Monday sometime between 7:30 AM and 12:30 PM.
We will see.
To make things worse today, Chiriqui Chatter was down and I had problems contacting my host to report the outage. As of now, CC is back up.