You may remember that I wrote that Magic Jack was not working on El Capitan. I finally got around to contacting the MJ chat service center today and got instructions on how to fix it. They told me to put the following link into my browser and download the file.
http://upgrades.magicjack.com/mjupdate.dmg Clicking on this link will download the fix for El Capitan.
When the file downloads, you will find three items. First, a set of instructions that I will include below. Second a MJupdate terminal to execute, which will modify the code in the Magic jack device. Third is a Magic Jack setup program to finish the update.
I just got through executing their instructions and am happy to say that Magic Jack is now working on El Capitan.
The instructions, which are the first part of the download, follows. It will give you an idea of the process to fix the MJ problem.
magicJack Update Instructions
This update fixes magicJack device compatibility with MacOS X 10.11 “El Capitan”.
It is recommended for all magicJack devices with an Ethernet port regardless of the MacOS X version they are used with.
Step 1. Plug your magicJack device into the Mac’s USB port. Wait for up to 10 seconds for a drive window with the magicJack icon to appear.
If the drive window appears, please skip to Step 2.
On MacOS X 10.11 (“El Capitan”) the drive window may not appear. In this case, please follow these steps:
1.1 Unplug magicJack device from the Mac’s USB port.
1.2 Restart your Mac. Please do not skip this step. It is very important to restart your Mac before going further.
1.3 Plug your magicJack device into your Mac’s USB port. Wait for up to 10 seconds for the drive window with the magicJack icon to appear.
If the drive window appears, proceed to Step 2.
1.4 Unplug your magicJack device from the Mac’s USB port.
1.5 Wait a couple of seconds.
1.6 Repeat steps 1.3-1.5 until the drive window with the magicJack icon appears.
Step 2. Double-click “mjupdate” icon from the Finder window, from which you have opened this instructions document.
The “mjupdate” tool will start in a Terminal window and display the following text:
“Detected a magicJack device. Opening…”
“magicJack Device connected”
“PLEASE DO NOT UNPLUG! Updating, please wait…”
Let the tool do its job. Wait for up to a minute until you see the following text in the Terminal window:
“magicJack device has been successfully updated. Please replug before use.”
You may close the Terminal window after the above text is displayed in the Terminal window.
Step 3. Unplug your magicJack device from the Mac’s USB port, wait for a couple of seconds, and plug it back in. A drive window with the magicJack icon will appear in several seconds.
Step 4. Double-click the “magicJackSetup” icon. The updated version of the magicJack application will be installed to your Mac, and then launched.
This concludes the magicJack update instructions.
If something goes differently than described, please double check that the steps of this instruction are followed precisely.
If you follow the steps, but it doesn’t work as described, please contact our support at http://www.magicjack.com/customercare.html