I just added Apple Care to my Mac Book Pro. I am still within my first year, but outside of the support period for phone support.
With all the changes I expect to appear in the next IOS and OS X release with iCloud and the new Photos App, I am counting on needing Apple phone support. This may be the first time I have ever paid for an extended warranty on any product. At least I don’t remember any other times.
I must say that the Apple Phone support I have received on my Apple products has been outstanding. The support has either been immediate or they have set up an appointment for a specialist to call me.
I have used Dell support, HP support, and others, but I have found no comparison to Apple’s support.
Apple Care isn’t cheap and for this Mac Book Pro it runs $349. Only time will tell whether I feel that I receive value equal to money spent.
I needed to call Apple today because of a problem I was having with my contact list. It required a transfer to a senior specialist and she was able to sort out the problem in about 15 minutes. I can honestly say I would never have solved the problem no matter how long I Googled the problem.