Yesterday, I was at the SuperMarket El Rey in Plaza El Terronal. I used the ATM at Banco Universal to Make a withdrawal of $200. The machine made all the noises like it was getting the money and then a message appeared saying it didn’t have enough money and to try later.
I then went to the other ATM in El Rey and requested the same amount. I got some message that made me think the machine was not working.
I walked over to HSBC and tried one more time. This ATM told me there was not sufficient funds in my account. Now I knew that the first machine had registered the withdrawal and just hadn’t given me the money. Grrrr!
I walked back to Banco Universal and it was not open. All other banks were open, but not this one. So today my schedule has an appointment to return to Banco Universal and issue my complaint.
I have printed my bank statement showing that it removed the money from my account and have called my bank and put in a dispute for the money.
I guess an ATM problem every 8 years is not too bad, but I was not in the mood for it yesterday.
UPDATE October 18, 2911 – I met with a very nice lady at Banco Universal, Sujeily Cedeno. She said it would take from 5 to 8 days for their bank and the bank in the U.S. to reverse the transaction. I expect, based on that conversation, that everything to be resolved within 10 working days. My bank in the U.S. had said it should be 3 to 5 days to see the money back in the account.
UPDATE October 20, 2011 – I just checked my account, this morning, and see that the missing funds have been replaced. I had called my bank on the 17th, so I think that was very good response.