You may remember that on January 10, I posted my last experience with AirBox Express.
After suffering many problems with the company following their change of companies in Florida and losing many important letters they went through the a change of employees in David. Natalia, who was one of the sweetest ladies you would ever meet prepared to go on maternity leave. They brought in an individual to train before she left.
When she finally left for maternity leave, the other fellow took over. Talk about a change. He knew none of the clients and while he supposedly trained for months before Natalie left, he learned little about the business. Everything went to hell in a hand basket.
On multiple occasions I would enter the business to find a line of customers waiting to get mail. The phone was ringing and the attendant was ignoring all calls. He said he only answered his cell because he didn’t have time to answer the phone. People were complaining about lost mail, missing packages and all were frustrated.
I notified Panama City that they had a major problem in David and if they didn’t take care of it I would willing to bet that they would lose the majority of their clients to other providers. Eventually they sent “management” down to oversee the business.
The last time I went into the business as a continuing customer, they has about four people there. Two from Panama City and the male individual causing the latest problems and another lady being trained. I picked up my mail and paid my statement to the male employee who had precipitated the company’s David problems.
After paying a bill of around $16. I was supposed to get 75 cents change. I waited and the employee did not give the change. I asked for the change and he said he had given it to me. He had not. I told him he had not and he continued to argue. I decided he was afraid to show incompetence in front of management, so I dropped the issue.
I did open an account with Multiservicios International de Chiriquí that very day and spent two days changing all of my accounts in the U.S. to my new provider.
The last time I went into AirBox was the final straw. I went in to verify I had no mail. I hadn’t for some time and expected to get no more. That was when I was notified that I had a bill that was unpaid. I told them I did not pay a annual fee, did not want their service and to remove my name from their database.
To repeat from the previous post, out of multiple calls to Panama City, I was told that the current bill would not be charged, but next year I would have to pay the fee.
I told the new female employee that they were not listening. I WAS NEVER RETURNING!
She was to contact Panama City and remove my name from their database. She said she would.
In today’s email I received the following statement.
AIRBOX EXPRESS AEROCASILLAS Panamá, Rep. de Panamá, RUC 36449-0070-263492 DV 20 Tel # 507-269-9774 Estado de Cuenta Cuenta: Nombre: Williams Don Ray Dirección:
Ruta: 96 Parada 1 Tipo Alianza: BASICA INTERIOR
Fecha de Estado de Cuenta 01/06/2011 30/06/2011
Fecha de Vencimiento: 10/07/2011
Fecha Concepto Debito Credito Saldo
05/2011 Saldo Inicial $0.00 01/06/2011 ANUALIDAD 10.70 10.70
Saldo Incial $0.00 Debitos (Cargos y Debitos) $10.00 Impuesto de Venta $0.70 Creditos (Pagos y Creditos) $0.00 Saldo Final $10.70 Le recordamos que puede ver el detalle de los cargos de cada paquete y su estado de cuenta corriente en http://www.airbox.com.pa/vip Evite que su cuenta sea suspendida cancelando su saldo antes de la fecha de vencimiento Si usted ya efectuó su pago, por favor hago caso omiso de este mensaje
This either shows that the local staff is not following orders or management in Panama City needs some management training as well.
This is the exact reason I made the previous post.