Before I start on a recap of our vacation, I want to cover one item, so that it doesn’t distract from the other descriptions and evaluations of the trip.
As you may remember, I had a rather deflating experience prior to leaving. When I canceled the passage for Natalie, that Royal Caribbean staff had said would be refundable if insurance were purchased, I was told that I would not be reimbursed by the insurance provider.
When I boarded the ship and got settled in, I made an appointment to talk to the ship’s manager on deck five to discuss the problem.
The individual listened to my problem and said he would see if there was anything he could do. I met with him one morning and I received a call from him about 5 P.M. In the afternoon. He said that Royal Caribbean would be refunding 75% of the price of the passage in cash and the balance would be in a credit toward a future trip. I said this would be fine.
He said he also wanted to do something nice because of the problem and asked if Lilliam would enjoy a session at the spa. I said that would be nice and he told me to schedule it and they would be expecting my call. Lilliam enjoyed her pampering and I will try to cover that as a part of the 14 day cruise writeup.
While I am still awaiting for the refund to be fully canceled, I am confident it will be and am most appreciative of the way in which Royal Caribbean handled the matter.
Since that was a negative event prior to the trip, I didn’t want its discussion to distract from the positive things I will have to say about the actual voyage.