Royal Caribbean Cruise Lines Travel Insurance (The Berkley Group)

Well, let me just start off this post by saying I am PISSED!!!!!!!!!!

I just got off the phone from talking to Michael D. with The Berkley Group to exercise the insurance I had purchased on Natalie’s trip with Lilliam and I on the RCCL cruise. The Berkley Group is the agency that RCCL uses for their travel insurance. Talking to Michael was like talking to a robot, but I imagine they are programmed that way because of all the irate calls they wind up receiving.

When I booked Natalie, I did it directly through RCCL. No travel agent, direct to the company itself. I told the individual that there was a chance that Natalie might not get to go and asked for suggestions. I was told that if I purchased Cruise Care for $59 dollars, I would be covered against loss. With that I bought Natalie’s ticket. Had they told me the truth, I would have waited until now to have tried to buy her ticket.

On a previous post, I mentioned that getting started on the claim was difficult. I didn’t realize how difficult until a few moments ago. The RCCL website has very little help I guess because they could care less if they have your money. I now consider the entire cruise insurance of RCCL to be a sham. I was definitely mislead and because of that I bought Natalie’s ticket.

I am waiting for an email that is going to be sent within the next 72 hours. Claim forms will be sent out at the same time. You are then required to fill out the forms and Michael said it would be approximately six weeks until they approved or denied the claim. He also said that he thought my claim would be denied.

Did I mention I am PISSED!!!!!!!

To be continued after I get through the process.

8 thoughts on “Royal Caribbean Cruise Lines Travel Insurance (The Berkley Group)

  1. Don,

    I had a similar problem a few years ago.I was also pissed.After getting the run around for weeks, I told the company that booked the cruise that if I wasn’t paid what they promised within a week I would publish the facts of my claim and the people and companys involved on every internet travel site I could find.
    I had a check in 2 days.
    Good Luck,
    Bob

  2. I had a problem with other insurance purchased for airline travel — trip from the US to Panama. I thought I did the right thing but, we were held up on the tarmac for 3 hrs because of plane maintenance, missed our connecting flight, already pd for our rooms by credit card and never got to Panama City on time to spend 2 nights there before coming to David. . They just had more excuses and sooo much paperwork and they just ignored my claim and kept telling me that I wasn’t submitting the proper information. I was pissed and not reimbursed. .

  3. I never buy ticket insurance for trips as it seems like it always depends on IF you wore pink socks ,or were walking on the left side of the street or then sun was shining when you bought it , for it actually to cover anything

  4. I used to make my own reservations and, if appropriate, buy my own travel insurance until I learned the hard way that this is what travel agents are for. They’re more likely to have, from experience, the correct information–in this case, on what is covered and what isn’t. And if you have a problem, they run interference and almost always get a decision in your favor. So I do my homework, find what I want, and take it to a travel agent. More often than not, they can find a better price, too. And it doesn’t cost a dime.

  5. I had the same experience (it’s now September 2011). They keep claiming they need “such and such” document although I’ve provided them with ALL the documentation I had for the freaking trip. They just don’t want to pay. Now I’m writing them a letter threatening a complaint with the NYS Department of Insurance and Attorney General, as well as posting on all travel websites that they don’t pay their claims. I’ll also let Expedia (who I booked my trip through) know that their chosen insurance company isn’t paying its claims.

    I’m tired of these insurance companies who are soooooooooooo happy to take your money but when push comes to shove and you actually need the insurance, they won’t meet their obligations.

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