Who Is Telling The Truth?

I received the following email, from Cable Onda, sent to its customer base.

Respetado Cliente

Gusto saludarlo con mucho respeto. Nuestro correo es por las molestias que ha causado la salida de nuestros canales ABC, ABC HD, CBS, CBS HD y NBC  programada para el 28 de Febrero; entendemos que seguramente estos canales son de su preferencia; de hecho para mucho de nosotros, también eran de nuestras preferencia .

La razón de esta salida está alejada de nuestro control y esta de debe a  solicitud de proveedores de señales de televisión pagada para Latinoamérica, quienes poseen ahora los derechos exclusivos de las principales series de estos canales para nuestro país y la región que pasaban en los canales salientes antes mencionados.

Nosotros como operador de Cable un país de Latinoamérica, hicimos los esfuerzos necesarios y posibles para evitar las salida de estos importantes canales de nuestra programación, sin embargo es una acción que afecta a todos los operadores de la región.

Otros proveedores  de televisión pagada en sistema Satelital de Panama, no se verán afectados porque ellos no contaban con estos canales dentro de su programación.

Razón por la cual; hemos realizado esfuerzos para traer un canal con un compendio de estos canales, como es American Network ( 80 ) y Tru TV (79) .

Adicional estamos ingresando en reemplazo nuevos canales  HD, tales como: SONY HD (321), y A&E (322)

Para consultas de las series favoritas en los canales con derecho a transmisión para Latinoamérica, por favor revisar el siguiente Link.

http://www.cableonda.com/comunicados/cambio_lineup-febrero11/tablalineup.html <http://www.cableonda.com/comunicados/cambio_lineup-febrero11/tablalineup.html>

Sin más por el momento,

Le invitamos a Consultar su Saldo en línea y sus 6 últimas facturas a http://www.cableonda.com/efactura/index.php

Saludos Cordiales,

Geraldine Varona

Ejecutiva de Relacion con el Cliente

Cable Onda

Cable Onda, Los Primeros Conectados Contigo!

 

Essentially, this says and I paraphrase, “We hear your pain about losing the US networks. However, it is beyond our control as the licensing rights to these channels no longer permit them to be broadcast in Latin American countries. This affects all providers. We have compensated by adding the AN channel and another worthless channel and a few more worthless HD channels.” Sorry, but I added worthless to the description because that is my evaluation of what they have added. “They go on to say that other satellite providers will not be affected because they didn’t offer the US channels to begin with.” If my paraphrasing is way off, feel free to correct it.

So who is telling the truth. When I went to the Cable and Wireless, they said they would have the US networks. Astrovision said they had ABC and CBS. I have contacted readers in Honduras (that is in Latin America isn’t it) and was told that they are still getting the US networks.

Now either C&W and AstroVision will be losing those channels and are not telling the truth or Cable Onda is not telling the truth by saying that all Panama providers will be affected.

Conversations at the David Fair should be interesting.

9 thoughts on “Who Is Telling The Truth?

  1. Don Ray at the hotel we use Astrovision and as of last week they turned off CBS and ABC Family. They do not offer ABC in its regular format and never have as long as the hotel has been open, it is only ABC Family.

  2. Cable Onda has the worst customer service in Panama. I dropped them as my internet provider because of not getting the speeds I was promised (actually 1/2) but the internet was out more then it was on. Also when I turned in my equipment in David…they owed me $16.00 and said that I would have to return in 2 days because the person authorizing the refund was out of the office. The following week I returned and they said I had to make a trip to Panama to collect my refund. Of course I’m not going to Panama to collect $16.00….maybe the David office has their own little slush fund…

  3. Well, I think everyone can have different experiences with all companies and part of it can be the location you live in. I have no complaints with my Internet from Cable Onda. I had problems with C&W.

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