I received the following complaint last November and did not post it at that time. This week I received a second request to post it. I am putting it is with the caveat that these are the opinions of the author and posted at his request.
On Nov 13, 2010, at 8:57 AM, william pagel wrote:
>I posted the following letter on the “Gringos In David Panama” site this
>morning. I was just wondering if you thought it should be posted on the
>”Chiriqui Chatter” site, or any other site that you have access to. If you
>think it is worth it, please do this for me. If not, then I understand. Thanks
>for your time.
>I bought 4 new tires at PricsSmart in April of this year (2010). In September I
>saw something on the right front tire that looked like a crack in the sidewall.
>I was in Panama City at the time taking someone to the airport, and didn’t have
>the PriceSmart receipt with me to check with them on the problem. A local tire
>repair place told me it was no problem (for a while at least). Being of
>unsound mind, I forgot it when I got back to David. I went to Panama City again
>in late October, and when I returned someone mentioned that the tire looked
>bad. I found that the crack in the tire had grown, and was extending toward the
>center of the rim.
>I went to PriceSmart in David, and their mechanic(??)told me that this was a
>cut, and that it was not covered by the guarantee. I talked to the supervisor in
>the store (Rene), and he said the same thing. He did take a photo of the damage
>and said that he would talk to the manufacturer, but I have not heard anything
>back about it.
>This is not the first time I have had problems with the PriceSmart guarantees.
>The tires are Kumo brand, but I have been using this brand for many years
>without any problems.
>Buyer beware at PriceSmart. I am afraid that they are selling inferior
>products, and now know that they are not good at honoring their guarantees.
>P.S. Thinking back now, I realize that I have had about eight flat tires since
>I bought these Kumos, and that does seem a bit much for the new area I live in
>(even with the bad roads in David).