Recently my ice-maker in my Amana Icebox decided to quit making ice. I had purchased the refrigerator at PriceSmart and it was also being sold in Casa Gala. Unfortunately neither are selling that make anymore, not uncommon in Panama, and the previous companies that serviced Amana in the past, said they would not come out to look at the ice-maker.
With the manual in hand, I went to the Amana site and sent an email requesting help and describing my problem. This morning, Phil, from the Amana Service Center called me from the US. He walked me through testing the ice-maker unit and determined that the ice-maker needs to be replaced.
He gave me the part number and number to call and I will have the part delivered to my daughter’s house and I will get it on my trip to the US.
Buying appliances in Panama is easy. Getting service is never all that easy.