Chiriquí Chatter Outage

Chiriquí Chatter Outage

At 9:17 AM, Panama Time, several files were altered in the WordPress files on my web host. That resulted in Chiriquí Chatter not displaying or operating correctly. I noticed that all have different permissions and thought that may the extent of the alteration. I was wrong.

It didn’t display under Firefox or any of the other Firefox type of browsers. It “sort of” displayed under Opera.

I received an email from a reader, who said his Anti-Virus was displaying a warning. I rebooted under Windows and tried accessing Chiriquí Chatter under Internet Explorer. My Anti-Virus (AVAST) immediately went off telling me that there was a “Trojan Virus” trying to be delivered by the following address:\matrixclass

Obviously all websites, such as mine, can get hacked and you as a user may get infected by visiting an infected site. If you are using a Microsoft OS, I recommend that you do make sure your Anti-Virus is up to date as well as all OS updates applied.

I appreciate the reader that notified me of what he was seeing at his location. This provided information that I didn’t have at that time.

I notified my Web host of my problem and said I wouldn’t do anything until I heard from them. I never heard so I asked again and received the following response:


In order for us to investigate this, it will be $75/hour. If you’ve been hacked, restore from the latest backup. Your database shouldn’t be affected, only PHP files would be. Make sure you have the latest version of your script.

Tired of SPAM? Get Vistapages SPAM Protection, see if you’re eligible:

Peter Wakefield
Customer Service Manager
VistaPages, Inc.

Ticket Details
Ticket ID: YQN-757519
Department: Technical Support
Priority: Urgent
Status: Awaiting Reply

With the knowledge that I would receive no real assistance from the Web host, I reinstalled WordPress. I appear to be running, but all is not completely well. As you can see (assuming you are reading this before I solve the problems) I am on the Standard WordPress theme. I think I have some permission issues and am still chasing the problems.

It may take me some time to get this fixed. I am not even sure if I can make a post. I guess this will test that.

9 thoughts on “Chiriquí Chatter Outage

  1. Hi Don:

    Your host should get some lessons on Customer Service. I hope you get the problem fixed ASAP. Will visit your site regularly during the day.



  2. I visited last night and noticed the spelling of Chiriqui was wrong. Also, I’ve been looking around and can not find your links.

  3. Hi Mary. Well when you are with a low price provider, you get what you pay for.

    Omar – It will take some time to get all put back together.

    John – The spelling was a problem with the Character set. I have always used the Latin1 set.

  4. Just wondering if you were able to clear your website of this problem. I am currently undergoing the same problem and have had to shut down my own website until I can repair the damage. Good luck if you haven’t already figured it out!

  5. Yes, I removed the bad code and everything is back up and running. It took a complete re-install of WordPress. There were two main files that caught me when I re-installed. The second time, I cleaned those files and all was fine.

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