Comments on: Cable And Wireless Request http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/ "Dream as if you'll live forever, live as if you'll die today." - James Dean Sun, 12 Oct 2008 11:23:05 +0000 http://wordpress.org/?v=2.6 By: Don Ray http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-42005 Don Ray Sat, 17 May 2008 16:11:09 +0000 http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-42005 Hi Elida. Thanks for taking the time to leave a comment. Drop in often. Hi Elida. Thanks for taking the time to leave a comment. Drop in often.

]]> By: ELIDA http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-42003 ELIDA Sat, 17 May 2008 16:01:38 +0000 http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-42003 Hello mr. Don, i am student of the teacher Dario, i like you website, is very interesting. Hello mr. Don, i am student of the teacher Dario, i like you website, is very interesting.

]]> By: DSD http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-32564 DSD Sun, 06 Jan 2008 21:31:12 +0000 http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-32564 Hi DR - thank you once again for providing a forum for the exchange of ideas and experiences when dealing with entities such as C&W, Movistar, CableOnda, etc. I was sorry to read that Mr. Neal's experience with ASEP was as negative as he reported, as our experience was quite the opposite. Our grievance was filed at the local office in David and was successfully dealt with objectively and professionally - albeit not quickly. But then, this is Panama... Hi DR - thank you once again for providing a forum for the exchange of ideas and experiences when dealing with entities such as C&W, Movistar, CableOnda, etc. I was sorry to read that Mr. Neal’s experience with ASEP was as negative as he reported, as our experience was quite the opposite. Our grievance was filed at the local office in David and was successfully dealt with objectively and professionally - albeit not quickly. But then, this is Panama…

]]> By: Don Ray http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-32528 Don Ray Sun, 06 Jan 2008 12:43:39 +0000 http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-32528 Where I live, I pay for the C&W connection because it is in the owners name. I decided tohave it put in my name in order to get the pensionado discount. C&W wanted $100 to make the name change. I had a friend recently sign up for Cable Onda and he had no deposite charge. If I switch to CableOnda it appears I will effectivly save another $199. Where I live, I pay for the C&W connection because it is in the owners name. I decided tohave it put in my name in order to get the pensionado discount. C&W wanted $100 to make the name change.

I had a friend recently sign up for Cable Onda and he had no deposite charge. If I switch to CableOnda it appears I will effectivly save another $199.

]]> By: Sharon http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-32500 Sharon Sun, 06 Jan 2008 03:04:18 +0000 http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-32500 We had an issue for almost the entire year of our contract. Repeated attempts to get them to come out and check the equipment failed. We had purchased 384 and consistantly got 20 to 30 kylobytes on a good day. My son finally found the email address to the Customer Service Rep worldwide out of England, sent him an email, and then we got action. In the process, we found out that we are buying kylobits which is 1/8 of a byte. Maybe bypassing CWPanama and everyone writing their complaints directly to London might alert them to how bad this branch of their business is here and if another service comes, they will be out of business and good riddance. We had an issue for almost the entire year of our contract. Repeated attempts to get them to come out and check the equipment failed. We had purchased 384 and consistantly got 20 to 30 kylobytes on a good day. My son finally found the email address to the Customer Service Rep worldwide out of England, sent him an email, and then we got action. In the process, we found out that we are buying kylobits which is 1/8 of a byte. Maybe bypassing CWPanama and everyone writing their complaints directly to London might alert them to how bad this branch of their business is here and if another service comes, they will be out of business and good riddance.

]]> By: Omar Upegui R. http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-32499 Omar Upegui R. Sun, 06 Jan 2008 02:20:48 +0000 http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-32499 Hi Don: C&W has been having a bad press as far as I can remember. I'm having severe problems with my Internet connection, but since I signed a one year contract I have to wait until April to make a switch. As of this moment, Cable Onda is my preferred substitute. Charging $40.00 for one Mega sounds very reasonable to me. Regards, Omar.- Hi Don:

C&W has been having a bad press as far as I can remember. I’m having severe problems with my Internet connection, but since I signed a one year contract I have to wait until April to make a switch.

As of this moment, Cable Onda is my preferred substitute. Charging $40.00 for one Mega sounds very reasonable to me.

Regards,

Omar.-

]]> By: Ken Neal http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-32479 Ken Neal Sat, 05 Jan 2008 18:58:05 +0000 http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-32479 I thank you for your support and for the informative responses. But be it know right now, that I believe the ASEP (Authoridad de Servicios Publicos) is, and has been in the pocket of Cable and Wireless all along. Simple as that. 13 months ago I filed a formal complaint at their head office in Panama City. The complaint was with regard to the cessation of installing hard-lines in the Boquete area. But I received NO response. Such action, (no longer installing hard-lines or lineas fijas) to homes in growing areas of Panama, is patently discriminatory and unfair. The result is that ALL of us who chose to live in growing areas of this very nice country have been FORCED into the considerably more expensive cellular telephone service, and the charges that they are permitted to levy here, authorized by guess who??? The same ASEP. The time is way overdue for Cable and Wireless to IMMEDIATELY resume the installation of hard-line telephone service to growing areas of the country, like Boquete. The benefit of such action? Well, about a $6 a month basic charge, and if on the 'social' program, a 4 cent a minute charge for local calls. As well, you get our telephone number listed in the White Pages directory. Ever see a cellular phone number listed? Nope. We have been stolen from in the name of Cable and Wireless and Movistar (now Telefonica) cellular service, long enough. And the ASEP needs to clean up and start operating like it is representing the public, the purpose for which it was set up, rather than being in the deep pockets of Cable and Wireless. Amen! I thank you for your support and for the informative responses. But be it know right now, that I believe the ASEP (Authoridad de Servicios Publicos) is, and has been in the pocket of Cable and Wireless all along. Simple as that.
13 months ago I filed a formal complaint at their head office in Panama City. The complaint was with regard to the cessation of installing hard-lines in the Boquete area. But I received NO response.
Such action, (no longer installing hard-lines or lineas fijas) to homes in growing areas of Panama, is patently discriminatory and unfair. The result is that ALL of us who chose to live in growing areas of this very nice country have been FORCED into the considerably more expensive cellular telephone service, and the charges that they are permitted to levy here, authorized by guess who??? The same ASEP. The time is way overdue for Cable and Wireless to IMMEDIATELY resume the installation of hard-line telephone service to growing areas of the country, like Boquete.
The benefit of such action? Well, about a $6 a month basic charge, and if on the ’social’ program, a 4 cent a minute charge for local calls. As well, you get our telephone number listed in the White Pages directory. Ever see a cellular phone number listed? Nope.
We have been stolen from in the name of Cable and Wireless and Movistar (now Telefonica) cellular service, long enough.
And the ASEP needs to clean up and start operating like it is representing the public, the purpose for which it was set up, rather than being in the deep pockets of Cable and Wireless. Amen!

]]> By: Don Ray http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-32477 Don Ray Sat, 05 Jan 2008 18:25:46 +0000 http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-32477 This month I intend to talk to Cable Onda and compare for a possible switch of both TV, telephone and cable TV. This month I intend to talk to Cable Onda and compare for a possible switch of both TV, telephone and cable TV.

]]> By: Peter http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-32472 Peter Sat, 05 Jan 2008 15:57:58 +0000 http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-32472 I was paying $62 a month for a 768k ADSL connection. I constantly had problems with the phone line that C&W were never able to fix, despite visiting my apartment regularly for 18 months or so. I finally decided to switch to CabelOnda, 1 MG for $40, and couldn't be happier with the service so far. I was informed they would be extending the service to Bugaba this year. I was paying $62 a month for a 768k ADSL connection. I constantly had problems with the phone line that C&W were never able to fix, despite visiting my apartment regularly for 18 months or so.

I finally decided to switch to CabelOnda, 1 MG for $40, and couldn’t be happier with the service so far. I was informed they would be extending the service to Bugaba this year.

]]> By: DSD http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-32469 DSD Sat, 05 Jan 2008 14:45:14 +0000 http://www.chiriquichatter.net/blog/2008/01/04/cable-and-wireless-request/#comment-32469 If he hasn't already, Ken should definitely take his case to ASEP, the consumer advocacy group which oversees public services (phones & electric) in Panama. Their office is conveniently located directly across the street from the C&W and Union Fenosa offices (beside the Multi Credit Bank). If he hasn’t already, Ken should definitely take his case to ASEP, the consumer advocacy group which oversees public services (phones & electric) in Panama. Their office is conveniently located directly across the street from the C&W and Union Fenosa offices (beside the Multi Credit Bank).

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