VistaPages (my web host for Chiriqui Chatter) is certainly not doing anything to instill confidence in me in their ability to provide consistent uptime and high quality response time. Over the last few weeks I have had several instances when I have not been able to get into this website (either the blog area or the photo area). Each time I have gone to VistaPage’s website and then to their support page where it says 24/7 support and “Click here for live Assistance”.
When I click for live assistance a chat window opens up and it says that someone will be with me shortly. A while later I will see another message telling me how important I am and that they will be with me shortly. After about 4 of these messages a new window opens up for me to send an offline email detailing the problem.
Each time I have diligently filled out the form with my name, email address, and problem I am having. Now I can understand a web host having temporary problems. I can even understand them being so busy that they can’t respond to the online chat request. What I can’t understand is their never responding via email to any of the messages I have sent.
Yesterday was another of those days. I went through the process I described above. In the message portion, I requested that they respond to my message with an email telling me what type of problem they were having and what they did to solve the problem. I further wrote that if they did not respond to this request, I would put a post on my website about VistaPages and ask any readers that have had problems with my site (very slow, WordPress Unavailability Messages, etc.) or other odd phenomena to let me know by commenting to this post.
I gave them a day to respond, they haven’t and I have now posted as I told them I would.