Chiriquí Chatter

I just received the following response from ASUS related to my problem with the new ASUS motherboard.

Dear Sir/Madam,Thank you for your support for our products!

Here is the BIOS pricing guide, along with the procedure to obtain a new/reflashed BIOS chip.

Pricing Guide for Continental United States Orders:

FLASHED CHIP

Flash sent UPS Ground (roughly 2-10 days)…$5.00 (this price covers S&H…the flash is free)

Flash sent UPS Overnight (next day)…$20.00 (this price covers S&H…the flash is free! )

NEW CHIP

New chip sent UPS Ground (roughly 2-10 days)…$25.00 (this price covers the chip and S&H)

New chip sent UPS Overnight (next day)…$40.00 (this price covers the chip and S&H)

Pricing Guide for Hawaii Orders:

FLASHED CHIP

Flash sent UPS 2nd Day (2 days)…$20.00 (this price covers S&H…the flash is free)

Flash sent UPS Overnight (next day)…$30.00 (this price covers S&H…the flash is free)

NEW CHIP

New chip sent UPS 2nd Day (2 days)…$35.00 (this price covers the chip and S&H)

New chip sent UPS Overnight (next day)…$55.00 (this price covers the chip and S&H)

We can only ship UPS 2nd Day Air, or Overnight, to Hawaii.

Pricing Guide for Canadian Orders:

FLASHED OR NEW CHIP

$35.00 (standard price for Canada)

We cannot ship Overnight to Canada due to customs.

Sending Bios Chips Through the Mail

Make sure to i! nclude the BIOS chip, your name, mailing address, daytime phone number , motherboard model number, version of the BIOS you would like flashed and payment to the address below.

***************************IMPORTANT NOTICE*************************
When you send a chip to be flashed, you must put the chip in a hard, protective container. If not, the chip could possibly arrive damaged.

********************************************************************

We DO NOT accept entire motherboards, only BIOS chips. Also, we do not accept damaged BIOS chips, so please package your BIOS securely (see the notice above). We can only send BIOS chips within the Continental United States, Hawaii and Canada.

Please note that the following boards have BIOS chips that may be non-removable:
CUSL2-C
CUSL2
P4T
P4T-E
P4B
CUR-DLS
CUSI-FX

If the BIOS chip is not in a socket, and is instead soldered directly to the motherboard, you must contact our RMA department for BIOS repairs. You may contact them! by telephone @ 510-739-3777 option 3, or e-mail them at:

rma@asus.com

Please provide your case number and your motherboard’s serial number when contacting them.

Methods of Payment

To place an order over the phone, we accept MasterCard or Visa. If you choose to send payment through the mail, we accept personal checks (but not starter checks), company checks, and money orders. WE DO NOT HAVE A BILLING OPTION. If you wish to purchase a chip through the mail and want to pay with a credit card:

DO NOT SEND CREDIT CARD INFORMATION THROUGH THE MAIL. Please attach a letter advising us to contact you for payment information.

Please send BIOS chips to:

ASUS Technology
Attn: BIOS Dept
7100 Intermodal Drive
Suite A
Louisville, KY 40258

Please do not respond to this email. If you need further assistance please contact our BIOS department at 502-995-0883 x6907, or 502-271-6907 (direct line).!

Best Regards,

Brant

ASUS Technical Support

So it appears that I will have to call the numbers listed in their email and order it over the phone. If I do that and it doesn’t get lost in the mail or crushed by one of the mail handlers, I should be able to get a new BIOS chip in about 20 days. It will cost me a little over $25 dollars since I am not going to pull my chip and send it to them.

Gosh, I am just tickled pink.