VistaPages

I need to say thanks to VistaPages for correcting the problem I had in my Photo Album software. When I had done the last upgrade, it didn’t take and VistaPages had to restore to the previous version. After I gave them the information they needed the correction was in place in about an hour’s time. Not bad I would say!

35 thoughts on “VistaPages

  1. I have to disagree with you about Vista Pages. My 3 months with them was a nightmare.

    They lost data twice (including a whole database), vanished a domain name and were absolutely unhelpful with support. “Please be patient” was the constant request and then nothing would be done.

    You get what you pay for and I found them to be cheap and nasty.

  2. I can understand your feeling that way with the experience you have had. They are about the cheapest around, so some problems are to be expected.

    If you change providers, let me know your new experience.

  3. Too bad you didn’t put your web page in so people can check out the responce time on your site. Since my original post is so old, some people might think that you are part of VistaPages management and just want to offset bad comments.

  4. I am happy, you’re still with them you must be happy, they’ve been great to many and practically everyone that I have sent to them feel the same way, especially me! 🙂

    Let’s down put them down because one dude is upset!

  5. I agree with Steve about VistaPages being cheap and NASTY! I was a Vistapages client for one year. My site was down more often than it was up. When it wasn’t down, it was so slow it was not usable. Their billing support is awful. I tried to cancel my account and they just keep billing me and now say they are turning it over to collection if I don’t pay for another year–even tho I moved my site 30 days before the end of the year I paid for and told them to cancel. They claim they can’t find my cancellation and “if you don’t follow the TOS there are consequences to pay.” No attempt to resolve the situation with me–just tell me to pay up for another year or they are turning it over to collections. Stay away from VistaPages!

  6. Well, for the last couple of months, I have no complaints. I realize that can change at any moment, but if it continues the way it is now, I am happy.

  7. For Marie:

    Directly from their TOS:

    “Renewals: Your account will be automatically renewed under the same time and fee structure unless you give written notice to VistaPages thirty (30) days before the renewal date that you do not wish to renew or make changes to such account.”

    If you had provided them with a cancellation notice 30-days before, and they still tried to bill you, then that’s a different story. However, if you did not, then you are legally responsible to pay them. You entered into an agreement when you clicked that Submit button!

  8. I have also been very pleased with the service provided by VistaPages.com. I have been with them for 2 years and have no complaints.

  9. I hope you all are having good service and not related to vistapages´management. I am currently satisfied with my service.

  10. You obviously have a grudge to pick, since this is your second comment on this subject today. As I stated before, I feel their service has improved. Sites like the one you post can show good or bad depending on which one you find. Any provider can have problems from time to time. I have been with them a year and am starting on the second year.

  11. Don,

    I\’m honestly very glad to hear that: Nothing would make me happier to know that the company is treating their clients right! 🙂

  12. I know you folks don’t know me, but I found this page while doing research for my case against VistaPages, and I think it’s important to help other people avoid getting burned by them. This company has a pattern of ripping people off and holding their domain name hostage if you try to leave their service. I know this because I’ve been trying to help a friend of mine get control of his domain back from them for months on end, and because you can find plenty of people who have had the same exact issue. It is not a coincidence.

    Trust me, I never had some sort of vendetta against them, this is just the plain truth and nobody should be extorted or hijacked in the manner that is typical of VistaPages. While I cannot post my friend’s domain in question because the case will probably continue on for quite some time, here are a few example links to other people’s experiences.

    http://www.webhostingstuff.com/comments/VistaPagescom-969.html

    http://www.consumerist.com/consumer/csr/vistapages-curses-off-customer-180768.php

    http://www.consumerist.com/consumer/customer-service/vistapages-must-really-hate-having-customers-181801.php

    http://www.scam.com/showthread.php?t=3426

    I could go on, the instances of people getting ripped off by VistaPages documented online are many and most of them end up in the same story – VistaPages ends up hijacking their domain and claiming that they “gave the customer the opportunity to buy the domain”. Um, yeah, a domain that the customer has already paid for and is registered for 2 years, is current, VistaPages is attempting to extort over $100 from my friend for.

    I’m sorry to post such negativity on your blog, but people need to beware of this company and their scams.

  13. By the way, Don Ray, if you have any doubt as to whether or not what I am saying is legit, I would be happy to call you directly on the phone and personally give you solid proof of my claims and expose the truth to you. I can show you screenshots of conversations and email tickets that will astound you, and other items that I cannot share here openly in public while the case is going on. You have my email address, so if you send me your number and the best time to call you, I will show you what will happen to you if you ever try to leave VistaPages due to bad service.

  14. I actually cancelled one of my accounts with Vistapages, and did not have an issue doing so. Their staff has always been respectable towards me. So obviously this has to be a minor thing.

  15. Let me tell you about my experience with the fine folks at Vista Pages….

    I was looking for an inexpensive company to host my internet radio station’s website, and their prices were pretty reasonable, so I signed up. The first thing they did was double-bill my credit card to register my domain, and then deny that they did it. When I presented them with proof, their response was “so…you must have double-clicked” (I can assure you I did not). I then told them I wanted to cancel my account, and that’s when they got really nasty.

    It took me two months and an almost-processed chargeback for them to refund my registration fee, and then…here’s the kicker….they STOLE my domain. Yep, they kept it registered in THEIR name, just to “show me”, I guess. As a result, I had to change my .com to a .net, revising all of my on-air liners to reflect that.

    Oh, but it gets better. I just got two e-mails informing me that they are trying to charge me for service renewal…on an account that I canceled A YEAR AGO. I went to their live chat, and they told me that I had to file a ticket. We’ll see if the problem is resolved, and if so, how quickly.

    I registered my new domain and signed up for hosting service with GoDaddy.com last December, and have had excellent service with them…not one single problem! Moral of the story…you get what you pay for…pay cheap, and you’ll get cheap. If you’re looking for a quality hosting company, Vista Pages is not the one!

  16. Vista Pages tried to hit me again for the charges at 1258 EST today. I think the only thing that’s stopping them from getting the money is the fact that my credit union issued new Visa Debit cards to a number of people this year (including me), following a hacking issue. Therefore, the card they’re trying to bill is (thankfully) expired.

    I’ve filed a ticket with VP’s billing department, condition critical, and they’ve yet to respond. I even got an e-mail informing me that my service has been suspended, which is funny, because there is no service to suspend.

    I think the issue with VP is that you can have great service with them UNTIL you make Kamil mad (by, say, wanting to cancel your account or pointing out a service or billing irregularity). Let’s just say that, based upon my experience with him and the links that Scott has posted above, he’s not exactly what you would call a “people person”, and that’s putting it mildly.

  17. I made a mistake joining this web hosting , I made my order 2 days back, their first emails was received

    30 minutes after the order, and it was on the JUNK folder (check their FAQ, they know it, makes you

    wonder why email providers put their emails in the JUNK?).

    They have authorized the transaction, and I have not received the details of my account to access my

    web site, I then received an email from a billing service guy asking me to fax my credit card FRONT

    AND BACK sides and send it to him.

    I apparently have refused and asked for cancellation or refund, which hasn’t happen yet, I have already

    ask to speak to his manager.

    Pay extra dollars and join a trusted and quality known service with quality staff support. I have written

    similar comment in their linked webhosting review (which ranked them as first !!!!) but my review

    hasn’t appeared.

    Any one who rate this service as good, is either part of their team, or doesn’t know any thing about hosting.

  18. I will keep them in mind, but at the present, I see no reason to go through the hassle of moving. Knock on wood, I have found the service better over the last year than the first year.

    A quick review of your provider shows that it provides half the monthly transfer allowance and 2/3 the storage space for about a 15% increase in cost. Any transfer has a risk and I don’t see the benefit.

  19. good point, but I just noticed that Vistapages had a server literally crash yesterday with over 600 customers losing every single piece of data.

    Heres a url: http://www.webhostingtalk.com/showthread.php?t=592890

    Hostingplex is definitely a lil pricier but they actually have there own cage at MCI as appossed to having a rack at 151 front street.

    I guess it all depends on your requirements, both are Canadian which is definitely a good thing 😉 comes down to reliability and reputation. I’ve actually been to the Hostingplex Headquarters which gave me a good sense of security.

    cheers!

  20. I read your new host’s web page, which doesn’t say much about them. However, I see nothing that tells me the same thing can’t happen with your host. The only way to prevent a complete disaster is to do your own backups and do it regularly.

    Best of luck with your new host.

  21. I tried to help a lady who was having problems with Vistapages. After looking at her credit card receipts, whois.net etc all the evidence seems to show that Vistapages charged her to renew her domain, renewed it so it showed up on whois.net; were unable to hook it up with her website; then stole her domain name when she tried to move her account.

    She needed the domain name for her real estate business. Vistapages also charged her for a year of hosting.

    I design websites and am used to dealing with tech support. I have never experienced anything like the runaround I got trying to straighten out the Vistapages gross negligence.

    I don’t say this lightly, but from what I’ve seen on researching the web on these guys, criminal charges would not be out of line.

    Dan Parker

  22. I should add that if anyone wants to contact me, the best way would be to visit Whitecourtweb.com and click on contact link at the top of the page where the content starts. The GlobalJusticeMovement.org contact will also reach me, but this is cc’d to others who are not involved with Vistapages.

    I would be happy to join with others in encouraging an investigation of this company by ICANN etc.

    Regards
    Dan Parker

  23. Mmmm, this review doesn’t look trustworthy:

    Domain name: chiriquichatter.net

    Registrant Contact:
    Vistapages, Inc.
    Kaumil Patel (registrar@vistapages.com)
    +1.8002240956
    Fax:
    157 Adelaide St. W.
    Suite 603
    Toronto, M5H4E7
    CA

  24. I have several web sites hosted with Vistapages and haven’t had a problem with them either. Great site by the way Dan!

  25. My issue is with their server uptime. Look what we has to put up with this week. This is the second major system failure this year.

    05-28-2008, 11:35 PM
    Hello. At approximately 7:00PM EST, we have detected an issue with Apollo spitting out errors. We have technicians looking into the issue. Further updates will be made as available.

    05-29-2008 3:08AM EST,
    Our technicians are still working to resolve the service interruption issue with Apollo.

    05-30-2008 , 12:22 AM
    Hello. The server is now online. The technicians are now working to restore files from our regular snapshot backup files.

    05-30-2008 , 05:57 AM
    User /home files have been restored. Files are accessible via FTP & SSH.
    Mail should also be accessible via POP/IMAP.
    Technicians are still working on restoring Apache/HTTP service. Once this is done, customers will be able to access cPanel, Webmail and their web sites.

    05-30-2008 , 07:00 AM
    [site still down, cPanel not working]

    May 31, 2008, 03:16 AM
    #5: MySQL Databases. There has been some confusion from our previous e-mail. So I’ll take the time to clear it up as best as I can. MySQL is stored on a local system for performance (read/write) purpose as opposed to being stored on our gigabit storage network (all your /home, email files). It is taking us longer to recover MySQL files for this reason. Our technicians are currently performing data recovery on the drives pulled from the server, similar to tasks that the government agencies and data recovery firms under go. We’re lucky to have that talent available to us. This process, unfortunately for everyone is time consuming, but we’re working as fast as possible.

    *** IF & WHEN *** we are successful in our attempts to recover the databases from the local drives, we will be performing a mass restoral of MySQL databases for customers. Those that have decided to restore from their own backups will be skipped to prevent new data from being lost. Those customers will be provided with the backup files seperately in their /home directory for your use.

  26. WOW, you have had problems. So far, knock on wood, I am not having this problem. I have had others, but they are more nuisance oriented.

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